At Fine Leather Apparels, we strive to ensure your complete satisfaction with our products. If you’re not entirely happy with your purchase, our Return & Exchange Policy is here to assist you. Please read the following terms carefully to understand how returns and exchanges are managed.
Eligibility for Returns
- Return Window: Items may be returned within 30 days of the delivery date.
- Condition of Items: Returned items must be unworn, unused, and in original condition, with all tags attached. Items that show signs of wear, damage, or alteration may not be eligible for a refund.
- Proof of Purchase: A valid receipt or order confirmation must accompany all return requests.
Return Process
- Initiate Return: Contact our Customer Support at [Insert Email or Phone Number] with your order details to begin the return process.
- Packaging: Securely package the item in its original packaging to prevent any damage during transit.
- Shipping: Customers are responsible for return shipping costs unless the item received was incorrect or defective. Please use a trackable shipping method, as we are not responsible for returns lost in transit.
Refunds
- Processing Time: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days.
- Refund Method: Refunds will be issued to the original payment method. Depending on your bank or credit card issuer, funds may take additional time to reflect.
Exchanges
- Eligibility: Items may be exchanged within 30 days of delivery for a different size, color, or style (subject to stock availability).
- Process: Contact Customer Support to initiate the exchange. If the item requested is out of stock, we will inform you and offer alternative options.
- Exchange Shipping: Customers are responsible for shipping costs associated with sending the item back for exchange. Fine Leather Apparels will cover the cost of shipping the replacement item to you.
Damaged or Defective Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement at no additional cost to you and cover all related shipping fees.
Non-Returnable Items
Certain items are not eligible for return, including:
- Customized or personalized items.
- Final sale or clearance items.
Contact Us
If you have any queries, please contact us though:
Email: Info@fineleatherapparels.com